A: The main difference is pricing. Purchasing through the Broken Shepherds™ free app is slightly cheaper to encourage users to download and explore the app. Otherwise, the experience is exactly the same. Streaming content works the same across both platforms. Once you create an account—whether on the app or the website—it will carry over to the other platform automatically. There’s no specific login link needed; simply log in anytime through the app or website using your phone number to access your content.

A: At this time, the docuseries and app are only available within the United States. We know there's strong interest from international audiences, and we're actively exploring ways to expand access to other countries, offer additional language options, and provide support for the hearing impaired in the future.

A: Once purchased, you can log in anytime to The Religion Business website or the Broken Shepherds™ app to access the docuseries. From your profile in the app, tap the settings icon in the top right corner. Scroll down to The Religion Business — the docuseries should appear there for you to watch.

A: Once purchased from The Religion Business website or the Broken Shepherds™ app, your access does not expire. It is yours to watch anytime, as many times as you’d like. Just log into your account with the phone number used to purchase to stream it.

A: You can watch the docuseries on the mobile app using your phone or tablet, or through a web browser on your mobile device or computer. You can also watch on your TV if you're able to cast using AirPlay or Chromecast. For the best experience, make sure your device is up to date and supports video playback.

A: Yes, casting is supported on most devices. In general, AirPlay and Chromecast should work without any issues. However, please note that some casting methods may not work on all devices, depending on factors like device model, software version, and settings. Additionally, some methods such as screen mirroring or HDMI connections may be blocked due to DRM (Digital Rights Management) protections designed to prevent unauthorized copying or distribution. If you're unable to connect your mobile device with your TV, try restarting both devices—this often resolves connection issues and helps establish a stable casting link.

A: Some Smart TV browsers are not fully supported. We recommend casting from a phone or computer for the best experience with TV.

A: Screen recording and screenshots are restricted due to copyright protection and digital rights management (DRM) policies. Attempting to record or capture the docuseries can result in a black screen or playback failure. If this happens, you may need to restart your device to restore proper playback.

A: The content is protected by Digital Rights Management (DRM) to ensure the rights and security of the material are maintained. Depending on the devices being used—particularly TV web browsers and connecting with HDMI—DRM may cause the screen to go black while the audio continues to play or various error messages. This is a common side effect on devices or apps that are not fully compatible with DRM-protected video. If this happens, you may need to restart your device to restore proper playback.

A: This may be due to a device compatibility issue, most commonly seen when streaming through AirPlay. Try updating your app or browser or switching to a different device for a smoother experience.

A: It depends on the specific error message, but one common issue is entering an incorrect phone number. Please double-check that your phone number is entered correctly. Multiple attempts to log in may cause your account to be temporarily locked out.

A: Our authentication system, powered by Firebase, may automatically lock your account after failed login attempts for security reasons. This lockout usually lasts between 1 to 12 hours to help protect your account from unauthorized access. Important: Repeated login attempts during this period may extend the lockout time. Unfortunately, due to Firebase’s security settings, we’re unable to override this restriction manually. We recommend waiting a few hours, refreshing the app or your browser, and then trying again.

A: Coming soon!

A: If you experience any issues or have questions, please don’t hesitate to reach out to us at contact@brokenshepherds.com. We're here to help! To assist you as quickly and accurately as possible, the more information you can provide, the better. When reaching out, please include details such as:

• Did you see an error message? If so, what did it say?
• Are you on a mobile device or computer?
• Are you using the Apple or Android app?
• If on the web, what browser are you using (e.g. Chrome, Safari)?
• Are you trying to cast to a TV (e.g. AirPlay or Chromecast)?
• Pictures of the issue can also be very helpful.